Content for the Customer Journey - Phase III: Conversion

18 Apr Content for the Customer Journey – Phase III: Conversion

Posted at 09:00h in Content Creation, Content Marketing by Kathleen Loescher

At this point in our customer journey, you have a grasp on awareness, we’ve covered consideration, and now we’re here at the moment of truth: conversion. This is goal of so many marketing efforts… getting the consumer to make the purchase or other measurable action. Let’s dive a little deeper into what we learned about conversion content for the customer journey with client Discover Boating.

Creating customer-first content

All content should be tailored to each stage of the customer journey. For Discover Boating, we knew that our community engaged with first-person shot content, as well as with images where they could picture themselves as part of the action. When we really got down to conversions though, we learned that our audience responded when served with a variety of boat types and activities, all within one post. This worked out perfectly, since there are ad types that allowed us to deliver that content in a format that also easily allowed the user to click through to our desired action… the manufacturer referral.

Know What Works for Your Audience

Going into the content creation for conversion posts, we knew we needed to deliver the content based on our manufacturer referral objective. That meant our ads needed to easily allow the audience to click through for our desired action, so we began by creating a variety of posts, on both Facebook and Instagram, that were designed for the click-through. Our formats included Instagram News Feed posts, Facebook link posts, Facebook video link posts, Instagram Story posts, and Facebook & Instagram carousel posts. As the campaign went on, by including members from all discipline teams, we were able to notice trends that led us to understand that Facebook carousel posts (with a variety of boats–as mentioned above) were our bread and butter, and we were able to focus our efforts there moving forward. Additionally, by going beyond just the data, we were able to notice trends in copy in our most successful posts that we were able to include in future content as well.

Use the right ad objective

This may seem obvious, but it’s the key to optimizing your ad spend. Select the right ad objectives to support your goal, put money behind what’s working, and optimize along the way.

Conversions are gradual

Conversions may be slow and expensive to start. That’s OK! Be patient. As you test and learn, you can hone in on what’s working, and make the changes that will increase conversions and decrease their cost. Once you discover what’s giving you the results you want, you can run with it!

By doing everything listed above, we were able to increase conversions for this client by 29%, while only using 50% of the ad spend from the previous year. The results from the prospecting and consideration stages were pretty impressive, too. Ready to read more? Check out our full Content for the Customer Journey eBook.